Terms and Conditions

Please read carefully
This website is operated by Mercian Carpets & Flooring Limited. As user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below.
1. General
1.1. We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3. All 'A' grade perfect stock goods are covered by the manufacturer's warranty. All clearance and/or slight seconds purchased from the clearance sections of the website are sold as such and are individually inspected before dispatch and deemed merchantable quality and fit for purpose by us. If you are unsatisfied with a clearance purchase, return the goods to us at your expense, undamaged and uncut within 7 days of receipt of goods. Upon receiving the returned goods uncut and undamaged we will refund you with the cost of the goods, less the delivery charge, or offer an 'A' grade replacement with the original goods value deducted. If you should choose to order an 'A' grade replacement we will deliver this free of charge.
1.4. By checking the box upon checkout, you are agreeing to the terms and conditions.
1.5. For more information please call us on 01299 826585
2. Order Process
2.1. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2. Once we have received your order we will check the necessary information such as stock levels and pricing, we will then contact you to arrange a suitable date for delivery.
2.3. Acceptance of your order and the completion of the contract between you and us will take place on delivery to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
3. Bespoke Cutting Fee
3.1. When placing an order, your order is usually cut uniquely in the requested style/colour and to a bespoke size. If you wish to cancel your order after the item has been cut (cutting commences after payment is received), we charge a minimum cutting fee of £25, or 20% (whichever is greater) of the total value of the refundable part of your order, excluding delivery.
3.2. All sizes and measurements are in accordance with British Standards 3655 (1974) +/- 1.25% in width and/or length.
3.3. Boxed / retail packaged items such as laminate flooring are not cut to size and are therefore not subject to bespoke cutting fees.
4. Delivery
4.1. We make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen circumstances. We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control. Whilst every effort is made to deliver goods on the day specified, this service is not guaranteed. We cannot offer compensation as a consequence of late/early delivery. Any information given regarding anticipated delivery times or dates is given in good faith.
4.2. Risk of loss and damage of products passes to you when the products are delivered or on the date of the first attempted delivery by us.
4.3. Delivery is to the nearest kerbside to the address. Some drivers may be happy to take items to the front door or into the property upon request but this is at their discretion and we cannot guarantee that they will do this. We cannot be held liable if any damage occurs as a result of items being taken into the property.
4.4. Cuts up to 15 meters are charged at £45.00 per cut to anywhere in the United Kingdom.
4.5. For larger cuts and/or rolls of carpet, underlay, gripper or accessories please contact us for prices.
4.6. A signature will be required on delivery. .
5. Payment
5.1. We take payment from your PayPal account at the time we receive your order once we have checked your order value, PayPal details and stock availability. You can also pay by cheque however goods will only be processed after clearance into our account.
5.2. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
5.3. The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a refund.
5.4. Title to any products you order on this website shall pass to you on delivery of the products if we have processed and received payment in full for the products.
5.5. All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates. Postage is to be paid by the customer, unless expressly stated otherwise.
6. Returns, Cancellations and Substitutions
6.1. When ordering from the website you may cancel your order at any time before your order is despatched. Some products are excluded from this policy for example items that are cut to your bespoke size.
6.2. If you wish to return a product within the 14 day statutory rights period. a full refund including the standard delivery charges minus any bespoke cutting fees will be issued if the following conditions are met:
6.2.1. Goods must be sealed in the original packaging.
6.2.2. Goods must not have been used, tampered with or fitted in any way.
6.2.3. Goods must be returned in full, including all parts and any documentation.
6.3. Please note you will be responsible for the organisation & cost of returning any item(s). All items must be returned in the same packaging and condition in which they were received.
6.4. A member of our staff will inspect the returned products when they have been received and assess the reported concern. They will then arrange either a refund or an exchange.
6.5. Please check your purchase carefully upon delivery. If fitting is ordered, please ensure that you have checked the carpet thoroughly before carpet fitters proceed to cut the carpet.
6.6. If you do find any problems with your carpet (after fitters or delivery personnel have left) please contact us immediately and we will assess and evaluate your concern. However, in most cases, once the carpet has been approved, fitted and/or cut we will not give a refund.
6.7. You can cancel your order before it has been shipped by contacting us on 01299 826585 but if the goods have already been shipped you will have to return the goods to us before any refund will be issued (see Section 6.2).
7. Carpet & Flooring Specific Conditions Of Sale
7.1. When you receive your flooring. Please check it is the correct quality, size, pattern & colour as ordered. Once you have cut the item you are the owner and Mercian Carpets & Flooring Limited cannot be held responsible for any exchanges.
7.2. Please note we are unable to guarantee an exact colour match on different rolls. If an exact colour match is required, please contact us at the time of ordering and we will do all we can to help. An exact colour match is especially hard to achieve when different widths have been used, or the flooring has been ordered at different times.
7.3. All pile carpets, especially plain grounds are liable, after they have been in use for some time, to shading, i.e. to show light and dark patches. This is due to uneven pressing of the surface by treading. Light and delicately shaded carpets are liable to become soiled with wear & tear and it may appear the colours have faded. Both tendencies are inherent in all pile fabrics and we cannot therefore accept any responsibility for complaints arising from either of the causes.
7.4. All dimensions are in accordance with British Standards 3665 (1974) +/- 1.25% in width and/or length.
8. Intellectual Property
8.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.
8.2. All material on this site, including product images, is copy write of Mercian Carpets & Flooring Limited.
8.3. You acknowledge and agree that the material and content contained within this website is made available for your personal, non-commercial, use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
9. Miscellaneous Provisions
9.1. The contract between you and us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
9.2. To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
9.3. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Mercian Carpets & Flooring Limited.
9.4. We reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
9.5. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
9.6. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. contracts (rights of third parties) act 1999).
9.7. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Mercian Carpets & Flooring Limited relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Mercian Carpets & Flooring Limited for your use of this website.
10. Privacy
Information gathered as a result of your visit, or by placing an order on this site will not be divulged to any third party except our payment gateway provider. Cookies used on this site are to keep track of your shopping cart. Any information given at the time of purchase will be retained for the purpose of fulfilling your order.
11. The merciancarpets.com website is operated by:
Mercian Carpets & Flooring Limited
Deja Vu , Hampstall Lane
Astley Burf
Stourport-on-Severn
DY13 0RY
Registered in England with Company Number 6378389
VAT Number 917342820
If you have any questions regarding the merciancarpets.com website, please see the contact us page for full contact details.